Privacy Policy

1. Overview & Commitment to Consumer Privacy

Roof Expert USA ("we," "our," or "the Platform") operates the independent emergency roofing referral portal at auroraco.roofexpertusa.com. We respect the personal privacy of visitors seeking roofing triage services across Aurora, Centennial, Parker, and Arapahoe County, Colorado. This policy details our handling of information collected via direct telephone calls and browsing interaction.

2. Zero Online Form Data Collection

Unlike standard lead-generation websites, this platform maintains a strict Zero Web Forms Policy. We do not host or operate callback forms, email capture inputs, or online scheduling modules. Consequently, we do not collect personal names, email addresses, or residential street addresses through web form fields on this website.

3. Information Collected via Inbound Telephone Calls

When you dial our 24/7 emergency dispatch telephone number (888) 208-4155, call routing technology may capture your incoming telephone number, caller ID data, approximate geographic location, call duration, and timestamp. Telephone conversations may be monitored or recorded for quality assurance, dispatcher training, and dispute resolution purposes. During the call, you may voluntarily state your name, property address, nature of roof damage, and insurance carrier so our coordinator can route an appropriate independent roofing contractor to your property.

4. Purpose and Use of Collected Information

Information gathered during inbound dispatch calls is utilized exclusively to: (a) Assess structural damage severity and deploy emergency tarping or inspection teams; (b) Connect you with licensed third-party Colorado roofing professionals; (c) Track customer satisfaction; and (d) Meet regulatory compliance requirements under Colorado law.

5. Sharing of Personal Data with Third-Party Contractors

We share caller information solely with independent roofing contractors who have been admitted into our referral network to fulfill your service request. We never sell, rent, monetize, or trade caller contact records with third-party marketing brokers, lead aggregators, or unrelated commercial entities.

6. Digital Analytics & Cookies

This website may employ standard, privacy-conscious server logging and lightweight analytics (such as Google Analytics 4) to monitor aggregate traffic trends, device viewports, and page performance. These technologies collect anonymous technical metrics (such as browser type, operating system, and referral source) without storing personally identifiable information.

7. Data Retention & Security Controls

We maintain industry-standard physical, electronic, and procedural safeguards to protect all call log records against unauthorized access, loss, or disclosure. Records are retained only as long as necessary to fulfill operational dispatch needs and statutory recordkeeping mandates.

8. Contact for Privacy Inquiries

For questions regarding our privacy practices or to request review of call logs associated with your telephone number, contact our central administrative desk at 589 S Richfield St, Aurora, CO 80017, USA, or call (888) 208-4155.